Privacy Policy

Delovery Privacy Policy

Effective Date: September 24th, 2024

Delovery Pte Ltd (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Singapore’s Personal Data Protection Act (PDPA). By using our website (https://delovery.com.sg.) or engaging our services, you consent to the collection and use of your personal information as described in this policy.

1. Personal Data We Collect

We may collect and process the following types of personal data:

Name
Contact details (e.g., phone number, email address)
Delivery address
Payment information (credit card, bank details)
Communication preferences
Any other information you voluntarily provide to us

2. How We Collect Personal Data

We collect personal data through:

Information you provide directly to us via our website, order forms, or communication channels (email, WhatsApp, etc.).
Automated processes when you use our website (cookies, browsing data).
Third-party services you consent to, such as payment gateways.

3. Purpose of Collection, Use, and Disclosure

We collect, use, and disclose personal data for the following purposes:

To process and fulfill orders, including delivery of products.
To communicate with you regarding your orders, services, or inquiries.
To manage your account on our platform.
To process payments securely through authorized payment gateways.
To send marketing, promotional, or special offer communications, with your consent.
To improve our products, services, and website functionality.
To comply with legal obligations and requirements.

4. Disclosure of Personal Data

Your personal data may be disclosed to:

Third-party service providers such as delivery partners, payment gateways, and IT support for business purposes (e.g., order fulfillment, website maintenance).
Government authorities if required by law.
Any other entities you consent to disclose your data to.

5. Data Protection and Security

We take appropriate measures to safeguard your personal data, including implementing security protocols to prevent unauthorized access, disclosure, or misuse of your personal information.

6. Retention of Personal Data

We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it. All users can see, edit, or delete their personal information at any time

7. Accessing and Correcting Personal Data

Under the PDPA, you have the right to:

Request access to your personal data held by us.
Request correction of any inaccurate or outdated personal data.

To make such a request, please contact us using the contact details below.

8. Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal data at any time. However, this may affect your ability to use certain services. Please contact us if you wish to withdraw consent.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings; however, this may affect certain website functionalities.

10. Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when you visit their websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website or services after changes have been made constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions about this Privacy Policy, or if you wish to exercise your rights concerning your personal data, please contact us at:

Delovery Pte Ltd
Email: maria@delovery.com.sg
WhatsApp phone number: +6591505059
person in charge: Maria Piera